Service & Support

SERVICE SUPPORT

Contact us to provide you with the best solution

You can contact our online service by online tools, email, telephone, skype, etc. to tell us about your requirements. Our sales manage will reply to you in 24 hours.

Lochamp is professional in the biomass equipment production. We can provide you the best solution according to your real condition and your requirements. So when you consult, pls tell us your raw materials, including the shape , length and the moisture, the capacity you need, the diameter of the final pellet, the fuel of the dryer; and whether you need packer or not.

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Tel: 0086 - 0371 - 89910659

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Email: [email protected]

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Skype: Lochamp-International

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Design the Best Solution for customers

According to the customers’ specific circumstances, we discuss, design and develop the best and most economical feed production line and layout solution to maximize customers’ profit.

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DESIGN

According to the information you supplied, our engineer will provide you a perfect solution by designing a flow diagram of the biomass production line and telling you the details about the arrangement of the equipment, the store of raw materials and the configuration of personnel.

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MANUFACTURE

Once the contract was signed, and the down payment was payed, we would arrange product department to produce equipment immediately. The date of delivery is 45-60 work day in general.

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SHIPPING

We will loading and deliver goods for you according to the dispatch bill after the debugging.

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INSTALLATION

One or two engineers will be sent to your country to guide the equipment installation. After installation, lochamp will in charge of the single equipment debugging, online debugging, and test run with materials. Lochamp will ensure the equipment can run normally under the condition of full load.

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TRAINING

Engineer can train operation staff for you, tell you how to maintain equipment and how to solve little problems in daily life.

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SERVIER

After installation and debugging, you can contact LoChamp if there is any problem about equipment or you wanna extend the production capacity. We will provide you the best solution.

After Sales Service

Taking the principle of favorable price, considerate service and reliable product quality, we ensure that the technicians are available to providing you with all kinds of technology services all the time. This helps you solve the technology or equipment problems during the production process in a short time.

If you have other questions, please contact us .

Service Introduction

Our company has a after sales service sector, taking in charge of the after sales service and technology advisory service to feed production equipment, organic fertilizer equipment, silo and other products.

No matter it is within or beyond the warranty period, we will send maintenance personnel to your sites in 24 hours after receiving your messages. They will repair the faulted equipment, trying to avoid the cost loss caused by machine failures.

Service goal

win customers’ satisfactory with our service quality.

Service principle

within the warranty period, we will provide you with free repair and replacement of the damaged spare parts caused by quality problems. If beyond the warranty period, you only need to pay the cost of the spare parts. And if the equipment failures are caused by your human factors, you need to pay the cost price for our maintenance or spare pasts.